As of Sept 1 we have 102 respondents to the website survey. That’s 19% of our membership.  Many thanks to all who participated.

The feedback provides validation we are on the right path. Of course, there are several areas where we can improve the member experience.

Highlights are as follows:
User experience:

  • 68% of respondents rate the experience as excellent or very good
  • 90% of respondents use the site multiple times per month
  • The mobile phone experience needs tuning

Online reservations:

  • 26% of respondents use the online reservations (pool or tennis)
  • Several inputs indicate how we can improve the existing reservation system

Online payments:

  • 75% of respondents prefer to see payment made via the website

Separately from the survey we have been tracking site usage.  Usage as of Sept 1:

  • 73% of members have logged into the website at least once
  • 146 members have not logged into the new site, the number is higher if sub-accounts are included.
  • We have an opportunity to broaden membership usage

The following file provides the summary for each of the survey questions.  All text comments have been organized to provide a view of the topical mentions. Happy to have a discussion or address questions regarding the summary content. 

July/Aug 2021 Website Survey Results – Sept 2021

Stay Safe and Well,

Nate Walker