Website Survey – Summary Now Available

As of Sept 1 we have 102 respondents to the website survey. That’s 19% of our membership.  Many thanks to all who participated.

The feedback provides validation we are on the right path. Of course, there are several areas where we can improve the member experience.

Highlights are as follows:
User experience:

  • 68% of respondents rate the experience as excellent or very good
  • 90% of respondents use the site multiple times per month
  • The mobile phone experience needs tuning

Online reservations:

  • 26% of respondents use the online reservations (pool or tennis)
  • Several inputs indicate how we can improve the existing reservation system

Online payments:

  • 75% of respondents prefer to see payment made via the website

Separately from the survey we have been tracking site usage.  Usage as of Sept 1:

  • 73% of members have logged into the website at least once
  • 146 members have not logged into the new site, the number is higher if sub-accounts are included.
  • We have an opportunity to broaden membership usage

The following file provides the summary for each of the survey questions.  All text comments have been organized to provide a view of the topical mentions. Happy to have a discussion or address questions regarding the summary content. 

July/Aug 2021 Website Survey Results – Sept 2021

Stay Safe and Well,

Nate Walker

Committee Annual Reports – Tennis Now Available

Committees drive our community. Communication of committee results improves community transparency. During the recent annual meeting several members expressed interest in committee annual reports. Specifically, posting annual reports on the committee website pages for all members to review. The following reports are now posted for member review. The intent is to provide a quick, one page report of accomplishments over the past year.

Tennis Committee 2020/2021 annual report

More committee reports will be available in the near future.

Questions or comments on the reports? Let the committee chairs know what you think.

Stay safe and well.

Dumpster Day Cancelled

After postponing the Labor Day Dumpster Day, the Firewise committee has made the decision to cancel the final Dumpster Day. There are other options to dispose of yard waste, the first is to visit the Eastern Regional Landfill off of Hwy 89 & Cabin Creek Road which is open  Monday – Saturday from 8 am – 4 pm. Secondly, you can rent a green waste debris box from Tahoe Truckee Sierra Disposal. For more information about the debris box, either call TTSD at 530-583-7800 or visit their website waste101.com.

Website Survey Closed – Summary in Process

A sincere THANK YOU to all the members who participated in the website survey!  The response rate from active users was 26%, a great turnout!  Lots of positive feedback.  Lots of constructive input on where to improve.  

The website committee is now in the process of summarizing the data and comments.  When complete the summary will be posted for member review.  Then, we will incorporate the feedback into our plans for the 2021/2022 season.  

Stay Safe and Well, 

Nate Walker